Privacy Policy
Base Online N.V. is fully committed to safeguarding your personal information. This Privacy Policy outlines the type of information we collect when you use our services, the reasons we collect this data, and how we manage and utilize the information.
By using our services, you agree to this Privacy Policy, which forms a part of the Website’s Terms and Conditions. The terms “We,” “Us,” or “Our” refer to Base Online N.V., while “You” refers to the users of the Website.
The Website, Basebet.io (referred to as the “Casino,” “Website,” or “Company”), is owned and operated by Base Online N.V., a company incorporated under the laws of Curaçao, with registration number [166632] and business address at Abraham de Veerstraat 1, Willemstad, Curacao. Base Online N.V. is licensed and regulated by the Curaçao Gaming Authority under License No. 365/JAZ, issued to Gaming Services Providers, authorized and regulated by the Government of Curaçao.
We reserve the right to update this Privacy Policy from time to time. Any changes will be notified by updating the terms on our platforms. We recommend that you periodically review this Privacy Policy to stay informed.
Information Collected
We consider any information that can be used to identify an individual as Personal Information. This includes, but is not limited to, the following:
First and last name
Date of birth
Home or other physical address
Email address
Phone number
Nationality
Device ID
A video recording of you and a photographic image
Transactional information and transaction history
Internet Protocol (IP) address used to connect your device to the Internet
Location, version, and time zone settings
Basebet.io Services metrics (e.g., occurrences of technical errors, interactions with service features, content engagement, and your settings preferences)
Information from other sources, such as credit history from credit bureaus
Information about your behavior and activity for marketing and advertising purposes
You may be required to provide Personal Information when using our Website, registering for an Account, or utilizing our Services.
In addition to the Personal Information you provide, we collect data regarding your interaction with our Website and services. This may include:
Website usage preferences
Feedback on the services provided
Administrative and traffic data (e.g., source IP address, time of access, date of entry, web pages visited, language preferences, software crash reports, and browser type)
This information is logged by our servers, which may be located in Luxembourg or other locations as needed, and is essential for delivering and maintaining the quality of our services. Rest assured, we do not collect any Personal Information without your knowledge.
Data Collection
We may automatically collect specific data outlined above and receive the Personal Information you provide through our services or your communications and interactions on the Website. Additionally, we may receive personal information from online vendors and service providers and customer lists legally obtained from third-party vendors.
We may also engage third-party service providers to offer technical support, process online transactions, and maintain your account. Any information you provide to these vendors, service providers, or third-party e-commerce services may be shared with us in accordance with this Privacy Policy.
We will only use and disclose the Personal Information in accordance with the purposes described in this Privacy Policy. Furthermore, we ensure that any agreements we enter into with third-party service providers and vendors include robust privacy protection measures to safeguard your Personal Information.
Use of Information
We use the Personal Information we collect from you for a variety of purposes, including:
Service Delivery: To provide our services, offer customer support, conduct necessary security and identity verification checks, process your online transactions, assist in third-party promotions, and meet business requirements related to the operation of our services.
Communication: To communicate with you regarding Basebet.io services, including updates, notifications, and customer service interactions.
KYC Compliance: To collect and process identity information and sensitive personal data, as required by Know Your Customer (KYC) regulations and Anti-Money Laundering (AML) laws and regulations.
Transaction Services: To process your orders and communicate with you about those orders and our services.
Service Improvement: To troubleshoot, analyze performance, fix errors, and improve the overall usability and functionality of Basebet.io services.
Fraud Prevention and Credit Risks: To process personal information to prevent fraud and abuse and to protect the security of our users and services. This may include scoring methods to assess and manage credit risks.
Recommendations and Personalization: To identify your preferences, recommend features and services that may interest you, and personalize your Basebet.io experience.
Legal Obligations: To comply with applicable laws and regulations, including anti-money laundering requirements.
Legitimate Interests: To pursue our legitimate interests and those of our users, such as detecting and preventing fraud and safeguarding the security of users and the platform.
We may share your personal information with our carefully selected partners, including any third parties with whom we have data-sharing arrangements that align with these purposes.
Surveys and Contests
Occasionally, we request information from you via surveys or contests. Participation is voluntary; you can choose whether to provide the requested information. Information requested may include contact details (such as name, address, and phone number) and demographic data (such as postal code or age).
Advertising and Promotional Use
By accepting any contest prize or winnings from us, you consent to using your name for advertising and promotional purposes without additional compensation unless prohibited by law. Additionally, unless you opt out of promotional communications, we may use your Personal Information (including your email address and phone number) to inform you about our products, services, promotions, and carefully selected third-party products (including online poker, casino games, betting, backgammon, and more).
Excluded Disclosures
Your information is a critical part of our business, and we are not in the business of selling users' data. Basebet.io only shares users' personal information as described below and with subsidiaries or affiliates that either adhere to this Privacy Policy or follow similarly protective practices.
Examples of third-party services that may require limited access to your information include:
Analyzing data
Providing marketing assistance
Processing payments
Transmitting content
Assessing credit risk
These third-party service providers have access to the personal information they need to perform their specific functions but are not permitted to use it for other purposes. Additionally, they must process personal information in line with our contractual agreements and applicable data protection laws.
Business Transfers:
As we continue to grow and evolve our business, we may buy or sell businesses or services. In such transactions, user information is typically one of the transferred assets, remaining subject to any pre-existing privacy policies. In the unlikely event that Basebet.io or its substantial assets are acquired, user information will be included as a transferred asset and remain protected under this Privacy Policy.
Protection of Basebet and Others:
We may release account and other personal information in the following circumstances:
To comply with legal obligations, including regulatory requirements
To enforce or apply our Terms of Use and other agreements
To protect the rights, property, or safety of Basebet, our users, or others
This may include sharing information for fraud prevention or credit risk reduction with other companies and organizations.
Legal Obligations:
We may disclose personal information to comply with any legal process served on us, our platforms, or in situations under similar legal obligations.
Fraud Prevention:
If we determine that you have cheated or attempted to defraud Basebet.io or another user of our services—whether through game manipulation, payment fraud (e.g., using stolen credit cards), or any other fraudulent activities, including chargebacks or prohibited transactions like money laundering—we reserve the right to share relevant information (including your identity) with other online gaming sites, banks, credit card companies, appropriate agencies, and authorities.
Addiction Research:
For research purposes related to addiction prevention, data may be anonymized and shared with relevant institutions.
Access to Information
You can opt out of receiving promotional communications at any time. This can be done by:
Adjusting your account settings on our website or services
Using the opt-out link in an email you receive from us
Contacting our Customer Service team via email or by writing to us
In addition, you may contact us if you wish to:
Confirm the accuracy of the Personal Information we have collected about you
Update or correct your Personal Information
Raise any concerns or complaints regarding our use of your Personal Information
Upon request, we will either:
Update any Personal Information you have provided to us, provided that you can demonstrate the need for such changes or
Mark your Personal Information to prevent its use for future marketing purposes.
Please note that nothing in this Privacy Policy prevents us from retaining your Personal Information where we are required by law.
Cookies
When you access our services, we may store small pieces of information on your device, known as cookies. These are text files that record your preferences when visiting online pages. We also use Local Shared Objects, commonly known as flash cookies, similar to browser cookies. Flash cookies allow us to remember details about your visits across our sites. Neither cookies nor flash cookies can be used to access other information on your device. We use these methods to track your use of our services, monitor traffic, and enhance your experience.
Cookies help us to:
Improve our services
Make your experience more efficient and relevant
Show you more tailored advertisements
We use different types of cookies:
Strictly necessary cookies: These cookies allow you to navigate the website and use features like secure areas and financial transactions. These are necessary for the website to function efficiently. They store information collected during registration, enabling us to recognize you as a customer and provide you with relevant services.
Session-based cookies: These cookies are only allocated during your visit and help you move around the website faster. For registered customers, they provide more tailored information. These cookies expire automatically when you close your browser.
Persistent cookies: These cookies remain on your device for a set period defined by each cookie. Flash cookies are also persistent.
Analytical cookies: These cookies help us recognize and count visitors, understand how they use our services, and improve site functionality, ensuring you can easily find what you are looking for.
You can accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline them. The Help menu on your browser provides instructions on how to:
Prevent your browser from accepting new cookies
Have the browser notify you when a new cookie is received
Disable cookies altogether
You can modify your Flash Player settings via the Settings Manager to manage Flash cookies. To disallow flash cookies from all third-party content:
Go to the Global Storage Settings panel and uncheck "Allow third-party flash content to store information on your computer."
Use the Website Storage Settings panel in the Settings Manager for specific websites.
Some features may be unavailable if you use an outdated Flash Player or browser version. We recommend keeping your Flash Player and browser up to date for the best experience. If you decline cookies, some interactive features of our sites may not function fully.
Consent to Use of Data
You must send and receive our funds to participate in real money games. We may use third-party electronic payment systems to process these transactions. By accepting this Privacy Policy, you consent to transferring your information outside of your country where necessary. Rest assured, we ensure that our payment systems comply with privacy protection standards.
Consent to Security Reviews
We reserve the right to conduct security reviews at any time to verify the accuracy of your registration data, your use of our services, and your financial transactions, ensuring compliance with our Terms and Conditions and applicable law. By using our services, you authorize us to use and share your Personal Information with third parties as needed to validate your information, which may involve transferring data outside of your country.
Security reviews may include, but are not limited to, ordering a credit report or verifying your information against third-party databases. You agree to provide any additional information or documentation we request to facilitate these reviews.
Security of Information
We prioritize the security of your Personal Information. All data we receive directly from you is stored in an encrypted, password-protected database within our secure network, safeguarded by state-of-the-art firewall software. Our services support SSL Version 3 with 128-bit encryption to protect data in transit. We also ensure that our subsidiaries, agents, affiliates, and suppliers employ appropriate security measures to safeguard your data.
Protecting Minors
Our services are not intended for individuals under eighteen (18) or their jurisdictions' lawful age. Anyone using our services is of legal age. We actively take steps to prevent minors from accessing our services, and if we discover that a minor has submitted personal information, we will remove this data from our records.
International Transfers
Personal Information collected through our services may be stored and processed in any country where we or our affiliates, suppliers, or agents operate. By using our services, you consent to transferring your data outside your country, even to countries that may not have adequate privacy laws. Nevertheless, we require that our agents, affiliates, and suppliers comply with our privacy standards, regardless of location.
Third-Party Practices
We cannot guarantee the protection of any information you provide to third-party websites that link to or from our services or any information collected by third parties administering our affiliate programs. These third parties operate independently, and their privacy policies govern any data they collect.
Legal Disclaimer
Our services are provided “AS-IS” and “AS-AVAILABLE” without warranties. We are not responsible for events beyond our direct control. Due to the evolving nature of technology, we cannot guarantee that our services will always be error-free or that your Personal Information will remain completely private. We are not liable for any indirect, incidental, consequential, or punitive damages relating to using or releasing your Personal Information.
Consent to Privacy Policy
Your use of our services constitutes your agreement to this Privacy Policy, which is our entire and exclusive policy on privacy and supersedes any earlier versions. This Privacy Policy should be read in conjunction with our Terms and Conditions and any other applicable terms posted on our platforms.
We may periodically update this Privacy Policy, and changes will be posted on our platforms. Continued use of our services following any updates signifies your acceptance of the new terms. We recommend that you review this policy regularly.
In accordance with
Article 77 of the GDPR
, you have the right to complain regarding your data processing with a supervisory authority, particularly in the country where you reside, work, or where the alleged infringement occurred.
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